RETURN & REFUND POLICY — INKFUSION STUDIO

At InkFusion Studio, every order is custom printed on demand. Please read this policy carefully before placing your order.

CUSTOM PRINTED ORDERS

Because all transfers are produced specifically for each customer, we do not accept returns or offer refunds on custom printed orders. This includes all DTF transfers printed from customer-uploaded designs or gang sheets.

We strongly recommend ordering a sample pack before placing a large run to ensure you are happy with the quality and results.

PRINTING ERRORS

If your order arrives with a printing error caused by InkFusion Studio — such as incorrect colours, misprints, or damaged transfers — we will reprint and reship your order at no extra cost.

To qualify for a reprint you must:

  • Contact us within 7 days of receiving your order
  • Provide clear photos of the issue
  • Include your order number

We do not offer reprints for errors in the customer's original design file, including incorrect colours, spelling mistakes, low resolution, or wrong dimensions.

Sample Packs

Sample packs may only be returned if unused and in original condition within 14 days of delivery (EU consumer law).

Shipping costs for returns are the responsibility of the customer unless the item is defective.

READY-MADE DESIGNS (INSTANT PRESS COLLECTION)

Orders from our Instant Press Collection are also custom printed on demand and are therefore non-refundable once production has started.

DAMAGED OR LOST IN TRANSIT

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date with photos and your order number. We will investigate with the courier and offer a reprint or suitable resolution.

INCORRECT ADDRESS

InkFusion Studio is not responsible for orders that cannot be delivered due to an incorrect address provided by the customer. Please double check your shipping address before placing your order.

HOW TO CONTACT US

To report an issue with your order, please contact us via our contact page at inkfusionstudio.nl/pages/contact within 7 days of receiving your order. Include your order number and photos of the issue so we can resolve it as quickly as possible.